Introduction
We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us. Our website and business operations are managed using Odoo, and we comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following personal data through our Odoo systems:
Full name
Billing and delivery address
Email address
Phone number
Order and purchase history
Payment-related information (processed securely by third-party payment providers)
Communications and enquiries submitted via our website or email
How We Use Your Information
Your personal data is used within Odoo to:
Process and fulfil orders
Manage customer accounts and order history
Handle payments, refunds, and invoicing
Communicate order updates and customer service responses
Improve our products, services, and website performance
Comply with legal, accounting, and tax obligations
We only collect data that is necessary to provide our services effectively.
Legal Basis for Processing
Under UK GDPR, we process personal data on the following lawful bases:
Performance of a contract – to fulfil orders and provide services
Legal obligation – for accounting and tax purposes
Legitimate interests – to operate and improve our business
Consent – where required, such as marketing communications
Use of Odoo
Our website, ecommerce store, and customer records are managed using Odoo, an integrated business management platform. Personal data entered into Odoo is securely stored and used solely for business operations, including sales, invoicing, customer support, and analytics.
Odoo and any associated service providers are required to process personal data in accordance with applicable data protection laws and maintain appropriate security measures.
Sharing Your Information
We do not sell or trade your personal data. Information may be shared only with trusted third parties when necessary, including:
Payment processors
Delivery and courier services
Website hosting and IT service providers
All third parties are contractually required to keep your data secure and confidential.
Data Security
We take appropriate technical and organisational measures to protect your personal data stored within Odoo and other systems from unauthorised access, alteration, disclosure, or loss.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.
Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to processing
Withdraw consent at any time
Requests can be made by contacting us through the details provided on our website.
Cookies
Our Odoo website may use cookies to ensure proper functionality, improve user experience, and analyse website performance. You can manage or disable cookies via your browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the most recent version will always apply.
Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled within Odoo, please contact us via our website.